Frequently Asked Questions
Everything you need to know about your Moon Magic experience.
What materials are used in your jewelry?
We use high-quality, ethically sourced materials including 14k gold, 925 sterling silver, and authentic gemstones. Each piece is designed for durability and sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.
How do I find my ring size?
We provide a comprehensive Size Guide on every product page. You can also order a physical ring sizer from our shop to ensure a perfect fit before purchasing.
Do you offer a warranty on your pieces?
Yes, all Moon Magic jewelry comes with a 12-month warranty covering any manufacturing defects. This does not cover normal wear and tear or accidental damage.
Can I track my order?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.